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    Diverse people using accessible technology in an inclusive environment

    Accessibility Statement

    Our commitment to digital accessibility for everyone

    Last Updated: April 2, 2026

    TrueGuard Insurance LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

    Our Commitment

    At TrueGuard Insurance LLC, we believe that everyone deserves equal access to information and services, regardless of their abilities. We are dedicated to providing a website that is accessible to the widest possible audience, including individuals with visual, auditory, motor, and cognitive disabilities.

    Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognized guidelines for web accessibility.

    Accessibility Features

    Our website includes the following accessibility features:

    • Keyboard Navigation: Full website functionality is available using only a keyboard
    • Screen Reader Compatibility: Proper semantic HTML and ARIA labels for assistive technologies
    • Text Alternatives: All images include descriptive alt text
    • Color Contrast: Sufficient contrast ratios between text and background colors
    • Resizable Text: Text can be resized up to 200% without loss of functionality
    • Clear Navigation: Consistent navigation structure throughout the site
    • Focus Indicators: Visible focus indicators for keyboard navigation
    • Accessible Forms: Properly labeled form fields with clear error messages
    • Skip Links: Quick navigation to main content areas
    • Responsive Design: Mobile-friendly layout that works across all devices

    Accessibility Tools

    We provide an accessibility toolbar on our website that allows you to customize your browsing experience. Click the accessibility icon in the bottom-left corner to access features including:

    • Increase or decrease text size
    • Adjust line height and letter spacing
    • Toggle high contrast mode
    • Enable text-to-speech functionality
    • Highlight links and headings
    • Adjust cursor size

    Standards and Guidelines

    Our website strives to conform to the following standards:

    • WCAG 2.1 Level AA: Web Content Accessibility Guidelines from W3C
    • Section 508: U.S. federal accessibility standards
    • ADA Title III: Americans with Disabilities Act compliance
    • ARIA: Accessible Rich Internet Applications specifications

    Compatible Technologies

    Our website is designed to be compatible with the following assistive technologies:

    • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
    • Screen magnification software
    • Speech recognition software
    • Alternative input devices
    • Browser accessibility features

    Our website is optimized for the latest versions of major browsers including Chrome, Firefox, Safari, and Edge.

    Testing and Evaluation

    We regularly test our website for accessibility using a combination of:

    • Automated accessibility testing tools
    • Manual testing with assistive technologies
    • Keyboard-only navigation testing
    • User testing with individuals with disabilities
    • Third-party accessibility audits

    Known Limitations

    Despite our best efforts, some areas of our website may not yet be fully accessible. We are aware of the following limitations and are actively working to address them:

    • Some third-party embedded content may not be fully accessible
    • Certain PDF documents may require accessibility improvements
    • Some legacy content is being updated to meet current standards

    We are committed to addressing these issues as quickly as possible and appreciate your patience.

    Feedback and Contact

    We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

    Accessibility Coordinator

    TrueGuard Insurance LLC

    1328 Ashley Square

    Winston-Salem, NC 27103

    Phone: (336) 600-5005

    Email: matt.nelson@trueguardinsurance.com

    We aim to respond to accessibility feedback within 3 business days and will work with you to provide the information or service you need in an accessible format.

    Alternative Formats

    If you require information from our website in an alternative format, we can provide:

    • Large print documents
    • Audio recordings
    • Braille materials
    • Plain text versions
    • Accessible PDF documents

    Please contact us using the information above to request alternative formats.

    Ongoing Improvements

    Accessibility is an ongoing effort. We are continuously working to improve the accessibility of our website through:

    • Regular accessibility audits and testing
    • Staff training on accessibility best practices
    • Incorporating accessibility into our design and development process
    • Staying current with evolving accessibility standards
    • Listening to feedback from users with disabilities

    Legal Information

    TrueGuard Insurance LLC is committed to compliance with applicable accessibility laws and regulations, including:

    • Americans with Disabilities Act (ADA)
    • Section 508 of the Rehabilitation Act
    • State and local accessibility requirements

    This accessibility statement was created on April 2, 2026 and is reviewed and updated regularly to reflect our current accessibility status.

    Accessibility is Everyone's Responsibility

    At TrueGuard Insurance LLC, we believe that digital accessibility benefits everyone. We are committed to creating an inclusive online experience and welcome your partnership in achieving this goal.