File a Claim with Confidence
Direct contact information for every carrier we work with through Bolt Access — plus expert guidance on how to file your claim the right way.
Before you call your carrier: Contact TrueGuard Insurance at (336) 600-5005 — we can help you navigate the claims process, review your coverage, and advocate on your behalf at no extra cost.
Best Practices for Filing a Claim
Following these steps protects your rights, speeds up your settlement, and helps ensure you receive the full benefit of your coverage.
Document Everything Immediately
Take photos and videos of all damage from multiple angles before anything is moved or repaired. Capture wide shots and close-ups.
Gather Your Policy Information
Have your policy number, effective dates, and coverage details ready before calling. This speeds up the process significantly.
Report Claims Promptly
File your claim as soon as possible after an incident. Delays can complicate coverage and slow your settlement.
Collect Witness Information
For auto accidents or liability claims, get names, phone numbers, and statements from any witnesses at the scene.
Keep a Claims Journal
Write down every conversation — date, time, representative name, and what was discussed. Save all emails and letters.
Don't Make Permanent Repairs Yet
Make only temporary repairs to prevent further damage. Wait for the adjuster's inspection before authorizing permanent fixes.
Save All Receipts
Keep receipts for any emergency repairs, hotel stays, rental cars, or other expenses related to your claim.
Contact Us First
Call TrueGuard at (336) 600-5005 before filing. We can guide you through the process and advocate on your behalf.
Carrier Claims Directory
Direct claims contacts for all carriers available through our Bolt Access platform. Find your carrier and file quickly.
The Hartford
Hiscox
CNA Insurance
GUARD Insurance (Berkshire Hathaway)
What to Expect After Filing
Acknowledgment
Your carrier will confirm receipt of your claim, usually within 24–48 hours, and assign a claim number.
Investigation
An adjuster is assigned to review your claim, inspect damage, and gather any additional documentation needed.
Coverage Decision
The carrier determines what is covered under your policy and communicates the decision in writing.
Settlement Offer
You receive a settlement offer. You have the right to negotiate or dispute if you believe it's insufficient.
Payment & Closure
Once agreed, payment is issued and your claim is closed. Keep all records for at least 3 years.
If your claim is underpaid or denied, TrueGuard will work with the carrier on your behalf.
Need Help With a Claim?
Don't navigate the claims process alone. Call TrueGuard Insurance and we'll guide you every step of the way — at no extra cost to you.